Supporter Promise

Our Supporter Promise

We could not help vulnerable children or support families and young people without you. (Find out more about what we do on our how we help page.)

We recognise your commitment to us, so we want to make some commitments to you. 

Your support

We value all donations, no matter the size – every pound makes a difference for the people we work with. Your support means so much to us, so we will always say thank you and we aim to do this in a timely manner.  

We love to talk to you, so please do give us a call on: 01223 365 589 or drop us an email at: We will always get back to you, and you can always speak with a real person. We are always happy to answer your questions about our work and if we don’t have the answers, we will do our best to find those for you. 

Sometimes we make mistakes, but we work hard to put things right, apologise and learn from them. If you have a complaint, please do let us know as we are always looking for ways to improve. You can find our full Complaints Policy here. 

Your data and privacy 

We love to keep you updated about how your donations are helping vulnerable children, but we will only contact you in the ways that you have asked. You can always change your mind about how we contact you – simply email: 

We may use legitimate interest to send marketing and fundraising news by post. 

We don’t sell your information or details. You can read our Privacy Policy here.  

Child safeguarding 

Child safeguarding is always of paramount importance to us. We are very careful about what details we share and how we share them, and there are some details we will not share. Please see our Child Safeguarding Policy and Reports, Code of Conduct and Accountability Report for more information.  

Fundraising standards (your donations) 

Fundraising is really important to us and the children that we help. This is how we do it: 

  • We are open about how we spend your donations and we put them to good use in a timely, impactful and cost-effective manner to maximise the benefit to vulnerable children. You can read our latest Annual Report here. 
  • We follow the Code of Fundraising Practice and always aim to work above and beyond standards set by regulatory bodies such as the Charity CommissionInstitute of Fundraising and the Fundraising Regulator. We are frequently refreshing our knowledge on these standards to ensure we are working in the best possible way 
  • We regularly review our fundraising practices, adapting them to the changing environment, making sure they’re legaltransparenthonest, and respectful 
  • We don’t accept any kind of support that could compromise the effectiveness of our work and the core principles underpinning what we do. Our partnerships with businesses follow a due diligence process, to ensure any potential relationship is in accordance with our ethical policy and principles. Read our Ethical Partnerships Policy here.  
  • We may contact you about donations to our work, but we will never pressure you and if you don’t want us to contact you in this way, please do let us know.  


Thank you for your support. You are helping us to ensure that no child grows up alone. 

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