Privacy policy

GENERAL

SOS Children’s Villages UK follows the Direct Marketing Association’s Code of Practice for e-commerce, which sets high standards of consumer protection on the internet. We recognise that your personal privacy is a serious issue. This policy explains how we treat your personal information. By visiting the SOS Children’s Villages UK site you are consenting to the collection and use of your personal information unless you specify otherwise at the point of collection.

COLLECTING AND PROTECTING YOUR DATA

We understand how important is for you to keep your personal information confidential. We take great care to ensure that the information we collect from you remains confidential.

  • What do you do to protect my personal information?

We store confidential information we collect from you in a secure manner. We never share, distribute, rent or sell this information without express permission to companies or organisations except for organisations involved in the delivery of our services, which may include organisations outside United Kingdom.

If you sponsor a child through SOS Children’s Villages UK, or are involved in some other SOS Children’s Villages UK activity that involves a personal link to our overseas programmes, elements of your personal data necessary to fulfil the activity (e.g. your name and address) will be shared with relevant SOS Children’s Villages offices in that country. Such countries may not have comparable data protection laws to the UK. We will ensure that the minimum amount of data necessary to fulfil the activity is transferred.

  • How do you use my personal information?

We use your personal information to provide you with the services, products or information you requested, to process your donations or other payments and to record any contact we have with you.

  • How long do you store my information?

We remove personal information that is not relevant to us after 6 months. We reserve the right to store information in some cases up to 12 months. On your explicit request we can store your information as long as we can.

We will endeavour to ensure that the information we hold about you is accurate and up-to-date. Please do let us know us if your contact details change or if you would like to correct any inaccuracies in the data we hold about you.

  • How do I know what information you store about me?

We are happy to provide you with how much information we store about you. Contact us and ask for information report.

PROTECTING OUR CHILDREN

As a child charity we aim to protect the privacy of our children. We avoid giving too much information on individual children in our general publications. We have a clearance process for the use of photos.

In accordance with our Child Safeguarding Policy and our commitment to protect vulnerable children from all forms of exploitation and abuse, we may share details, including personal data, relating to serious breaches of our Child Safeguarding Policy and Procedures with statutory authorities such as the police, the National Crime Agency (NCA), the Child Exploitation and Online Protection Agency (CEOP) and the Charity Commission.

If you have any further questions please go to our Contact Us page.

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